Refund Policy
Healvea Return Policy
At Healvea, we are committed to providing an Advanced Vaginal Flora Formula that meets the highest standards of quality and efficacy. We want you to feel confident in your choice to prioritize your health. If, for any reason, you need to return an item, our policy is outlined below.
30-Day Return Policy
We offer a 30-day return window, meaning you have thirty (30) days after receiving your order to request a return.
Eligibility Requirements: To be eligible for a return, the integrity of the product must be maintained. Your item must be:
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Unopened and Unused: The safety seal must be completely intact.
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In Original Packaging: The bottle or box must be in the same condition as received.
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Proof of Purchase: You must provide the receipt or order number.
Please Note: Due to the nature of probiotic supplements and health regulations, we cannot accept returns on opened bottles or products where the safety seal has been broken or tampered with.
How to Initiate a Return
To start a return, please contact our support team at info@healvea.com.
If your return request is accepted:
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We will provide you with a return shipping label.
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We will send detailed instructions on how and where to send your package.
Important: Items sent back to us without first requesting a return authorization will not be accepted or processed.
Damages and Issues
Your health routine relies on consistency, so we ask that you inspect your order immediately upon reception.
If the item is defective, damaged, or if you receive the wrong formula, please contact us immediately. We will evaluate the issue and work to correct it promptly so your regimen remains uninterrupted.
Exchanges
The fastest way to ensure you get the exact product you need is to return the item you currently have. Once the return is accepted and processed, you may make a separate purchase for the correct item.
European Union 14-Day Cooling-Off Period
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within fourteen (14) days for any reason and without justification.
As with our standard policy, the item must be in the same condition you received it: unopened, with all safety seals intact, and in its original packaging. Proof of purchase is required.